Retail performance has traditionally been measured with monthly reports that require attention even though problems may have been happening for a full month before they are revealed. Pied Piper Management Company announces a new approach. The Sales Lead Handling Effectiveness (LHE) and Service Scheduling Effectiveness (SSE) programs use technology to make continuous monitoring and proactive alerts practical and affordable. By measuring customer interactions daily or weekly, dealerships get alerts when something goes wrong rather than waiting for a month-end recap.
“Traditional monthly reports demand attention regardless of performance, and tell you what happened in the distant past,” explains Fran O’Hagan, founder and CEO of Pied Piper. “Our continuous monitoring quickly alerts clients only when something goes wrong, preventing the next lost customer instead of simply documenting the last one. It’s as if a ‘smart MBA’ is working for you, continually watching businesses, tapping appropriate managers on the shoulder — only when something needs attention — then providing a custom month-end summary.
Through independent daily or weekly measurement, Pied Piper identifies customer-handling problems as they occur, verifies that dealer personnel, AI and technology systems are working together effectively, and helps organizations continuously improve customer experiences. “A local manager doesn’t need another report explaining why customers around the world were lost last month. They need to know when a local customer is being lost today,” adds O’Hagan.
Managers can also use Piper Answers, Pied Piper’s interactive AI assistant, to instantly answer questions about their measurement results, compare locations, benchmark performance and uncover opportunities for improvement… The result is effective continual oversight.
“Here’s what’s happening overall, and what matters. For Pied Piper clients, this is a big step forward. It’s budget-friendly and is a far more effective way to monitor and manage retail performance,” concludes O’Hagan.
Draw your own conclusions here:
